Domestic Return Policy

At Roots & Flame, we want you to be satisfied with your purchase.

30-Day Return Window

We accept returns on eligible domestic U.S. orders within 30 days of the original purchase date.

To qualify for a return, items must be:

• Unused and in their original condition

• Returned in their original packaging

• Accompanied by proof of purchase or order confirmation

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened or used food products

• Products that have been consumed or tampered with

• Gift cards

• Clearance or final sale items

Return Shipping

Unless the return is due to a product defect or an error on our part, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the product and packaging so we can resolve the issue promptly.

Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

Approved refunds will be issued to your original method of payment within 5–10 business days, depending on your financial institution.

How to Start a Return

To initiate a return, please contact our customer support team with your order number and reason for the return. We will provide instructions for returning your eligible item.

Roots & Flame reserves the right to refuse returns that do not meet the requirements outlined in this policy.