Root & Flame Shipping Policy

Thank you for shopping with Root & Flame! We're committed to delivering your handcrafted sauces and seasonings as quickly and safely as possible.

Order Processing

Orders are typically processed within 2–5 business days after payment has been received.

During periods of high demand, holidays, or product launches, processing times may be extended. If there is a significant delay, we'll notify you by email.

To ensure the highest quality, we may occasionally hold an order until all items are available so it can ship complete.

Domestic Shipping (United States)

We proudly ship throughout the United States.

• Free Standard Shipping on all U.S. orders of $50 or more.

• Orders under $50 will be charged shipping at checkout based on the destination and shipping method selected.

• Once your order has shipped, you will receive a confirmation email with tracking information.

Estimated delivery times are:

• Standard Shipping: 3–7 business days

• Expedited Shipping (when available): 1–3 business days

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.

International Shipping

Root & Flame ships to select international destinations.

International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges required by their country. These fees are not included in your purchase price or shipping charges.

Failure to pay applicable customs or import fees may result in delays, returned shipments, or abandoned packages. Root & Flame is not responsible for these charges or any resulting delays.

Shipping Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order.

Root & Flame is not responsible for orders shipped to an incorrect address provided by the customer. Additional shipping charges may apply if a package must be reshipped.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery is the responsibility of the carrier.

If your package is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first. If you need additional assistance, contact us and we'll do our best to help facilitate the claim.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

• Your order number

• Photos of the damaged item(s)

• Photos of the shipping box and packaging

We'll review your claim promptly and work with you to provide a replacement or other appropriate resolution.

Questions?

If you have any questions regarding shipping or your order, please contact our customer support team through the contact page on our website. We're always happy to help.